Thursday, July 2, 2015

Comcast sucks

Comcast sells high-speed internet service. Because they have a monopoly where you live, you have no other choice than to do business with them. The internet service that Comcast provides is not secure. You live in a 200-unit apartment building.

Ray Koenig
4:23 PM (15 hours ago)
to Shane_Williams2

The phone message that you left is on my wife's cell phone.

After technician ID #4169 had hooked us up to the internet, he told me that he "transferred" our current internet connection from the rural house that we are renting in Fauquier County. I would have thought that technician #4169 would have known that the internet connection at our current address in Gainesville (a large apartment building) needs to be secure. Had I realized at the time that our current connection is not secure, I would have told him that this is not acceptable.

Williams, Shane (SFL)
4:26 PM (15 hours ago)
to me

I am not sure why it wasnt checked. As a courtesy we assist with helping customer secure their own devices. However, this is a courtesy that we assist with. All comcast issued devices come secured. Normally a customer is required to secure their personal devices, however at the point of install if pointed out to the technician we can assist.

(NOTE: When I first purchased internet service from Comcast several years ago in Culpeper VA, they told me that I needed a modem and router, which they recommended, and I bought from or through Comcast. Now, Comcast tells me: "All comcast issued devices come secured." This bullshit from Comcast is typical.)

Ray Koenig
4:31 PM (15 hours ago)
to Shane

Your technician did not discuss any of this with me. I showed him where the TVs are (the modem was beside one of the TVs) and he went about hooking them up. When he was done, he told me that he "transferred" the internet connection. I didn't realize at the time the security implications. The internet connection needs to be secure. 

Shane hasn't responded--typical

So, let's get this straight:

  • Comcast sells internet service. 
  • Comcast either sells you a modem and a router, or they recommend a modem & router for you to purchase.
  • You purchase the modem & router that Comcast recommends.
  • You pay a separate installation fee, in addition to the monthly internet service fee, for Comcast to install their internet service.
  • You live in a 200-unit apartment building.
  • The internet service that Comcast installs for you is non-secure.
  • You tell Comcast that this is unacceptable.
  • Despite the fact that you paid Comcast a separate fee to install the internet service (the modem and router that Comcast either sold to you, or recommended that you buy), Comcast tells you to install their internet service yourself.

Liars, scammers & frauds--Comcast really, really, really, really, really sucks.

Post Script:
Comcast, As far as calling 4 days later to set up an appointment to install our internet connection correctly, never mind. Thanks to my son-in-law, he did that--NO thanks to you, Comcast. THIS is why your reputation as the world's WORST company for customer service is so well deserved

No comments:

Post a Comment