Comcast

Ray & Jenny Koenig

July 18, 2015

Comcast Corporation

Comcast Center

1701 JFK Boulevard

Philadelphia, PA 19103

Re: Unacceptable cable TV & internet installation and operation

On July 1, 2015 Technician ID#4169 installed cable TV & internet access on the day after we moved to the address above. Within a few days we were unable to access the internet and were experiencing frequent cable TV signal interruptions (on both TVs, periods from a minute or less to more than 15 minutes where “no signal” is displayed on the screen and there is no sound). These cable TV signal failures sometimes occur at the same time on both TVs; at other times, one TV is affected while the other one isn’t.

Currently Comcast technician Chuck Jones is working on the problems. He has provided us with a Comcast loaner modem/router; however, the problems persist. In fact, the problems are getting worse. It is obvious to me that the cable TV and internet problems are not with our TVs, computers, modem, router, etc., but rather with poor signals coming from the coaxial cable outlets.

On June 9, 2015 we paid Comcast $149.96 for this location. On July 3, 2015 we paid an additional $9.66 in charges from Comcast for this location. We reject these bills. The installation is not complete until the cable TV and high-speed internet are working properly. When this finally happens, we expect Comcast to void all charges prior to that date and begin billing from the date that the cable TV and internet access are working properly.

Ray & Jenny Koenig