Don't you just hate that.
You have a problem. You need to speak with a PERSON. But instead, you get a robot.
Don't vendors know that the WORST thing that they can do when a customer has a problem with YOUR product or service is to have them talk to ROBOT instead of a person?
The second worst thing that they can do is have a customer talk with a person who talks 100 mph and has a heavy accent.
The third worst vendor mistake is to have the FIRST thing that the robot says is "This call may be recorded for quality control purposes."
Vendors, if you're going to IGNORE your customers' problems with YOUR product or services by having them talk to a robot instead of a person, then don't piss them off even more by having the robot say that you're actually concerned about their problem when you're not. If you were REALLY concerned about your customers' problems with your product or service, then you'd have them speak with a PERSON instead of a ROBOT.
Vendors who have their customers talk to a robot when they have a problem "talk the talk", but they don't "walk the walk".
