The Court of Public Opinion decides MANY matters. Unlike traditional court, in the CPO, "innocent until proven guilty", "beyond a reasonable doubt", “inadmissible evidence”, etc. don’t apply. Matters are decided based on history, experiences, impressions, etc.
Pulte Group (aka Pulte Homes, Del Webb, and Centex) and community manager Wentworth (with STRONG business ties to Pulte) have records of shoddy construction and shabby treatment of their customers. Any company, or community association, including the Sun City Hilton Head Community Association, with poor records that operate in secrecy, with gag agreements, loyalty oaths, propaganda, censorship, etc., can be expected to be viewed poorly in the CPO.