Renters pay for this service. If renters fail to follow instructions (trash in a tied bag, in the designated trash can, with the lid closed, not weigning more than 30 lbs., outside the door, but not before 6 PM, empty can inside before 9 AM the next morning), then the renter is fined.
a refund to renters for the times when trash isn't collected? not in your life! NOT in this "one-way" place!
In a fair and honest world the landlord would ditch this "service" (noisy trash collection occurs at all times during the night waking us up) and refund the cost to renters.
It'll NEVER happen! not in this dishonest, one-way arrangement where the landlords ALWAYS get their way and the renters ALWAYS get screwed.
PS This email was sent on 10/18/2016 at 5:26 PM, a half hour before trash goes out.