11/10/14
final answer??? from "Norbert C."??? (previous replies from "Jhon C.", "Norbert C." and "Maria M."; now back to "Norbert C." for the latest reply):
"Upon further checking, the reservation you have referenced was confirmed at a restricted rate that does not allow changes. In lieu to this, our system is not allowed to override these restrictions to view or edit your reservation online."
Like I said: "restrictions, idiosyncrasies and a customer-unfriendly website make us wonder if it's worth the trouble having a HHonors account."
Clearly the performance of HHonors doesn't match the advertising.
PS "In lieu to this..."??? I wonder what part of the world that "Norbert C." is from???
********************************************************************************
my reply to Maria:
The problem is not fixed. When I click on "View/Edit" under "Reservations", I get the same message: "The reservation you are attempting to modify is not associated to this account. Please sign in to a different account or call 1-800-774-1500 for assistance."
I made this reservation on 9/29/14 through my HHonors account (see attached). Immediately following, and for several weeks following 9/29/14, I could view the reservation. Then, a week or so ago, suddenly, for no apparent reason, I can't see it anymore.
It appears to me that there is something wrong with your website. At the very least, restrictions, idiosyncrasies and a customer-unfriendly website make us wonder if it's worth the trouble having a HHonors account.
-----Original Message-----
From: HHonors
To: rkoenigsc
Sent: Fri, Nov 7, 2014 10:17 am
Subject: Re: questions (KMM8385936V73418L0KM)
Dear Mr. Koenig,
Thank you for your reply.
I have updated your account to reflect your name change request. Please allow up to 10 weeks for the delivery of a new card. Rest assured that you may view your upcoming reservation at Hilton Ocean City MD Oceanfront Suites from November 17, 2014 to November 21, 2014.
If there is anything else we can assist you with, please do not hesitate to contact us. For immediate assistance, please click on the link below for the contact number of the Hilton Worldwide Service Center location nearest you.
http://hhonors3.hilton.com/en/support/index.html
Best Regards,
Maria M.
Email Coordinator
Customer Care Email Department
Hilton Reservations and Customer Care
www.hiltonworldwide.com
Original Message Follows: ------------------------
Norbert,
Please make the necessary changes so that we (my wife and I) can view our upcoming reservation at Hilton Ocean City MD Oceanfront Suites from 11/17/14 to 11/21/14.
My name is Raymond (Ray) Koenig, "Ray" being the common shortened version of "Raymond".
As stated in my original email below, my HHonors account number is 638875777.
My pin is 5804.
Attached is a scan of my VA driver's license.
My wife's name is Jenny.
We've been married and have shared the same bank accounts, credit cards, etc. for 48 years. Each month we get one statement (not two) that show our bank, credit card, etc. activities for the month.
Thank you.
Raymond (Ray) Koenig
PS Hilton Honors program's restrictions, idiosyncrasies and customer-unfriendly website make us wonder if it's worth the trouble.
-----Original Message-----
From: HHonors <HHonors@hrcc-hilton.com>
To: rkoenigsc <rkoenigsc@aol.com>
Sent: Wed, Nov 5, 2014 8:58 pm
Subject: Re: questions (KMM8360021V39061L0KM)
From: HHonors <HHonors@hrcc-hilton.com>
To: rkoenigsc <rkoenigsc@aol.com>
Sent: Wed, Nov 5, 2014 8:58 pm
Subject: Re: questions (KMM8360021V39061L0KM)
Dear Mr. Koenig,
Original Message Follows: ------------------------
Thank you for your reply.
We sincerely apologize for the insufficient details provided and for the inconvenience it may have caused.
Upon checking, the name registered on your reservation is Raymond Koenig while the name reflecting on your HHonors account is Ray Koenig, please note that the stay will not be visible online due to the name difference.
For you to better manage your reservations online and to ensure that you earn the points for this stay and for all future points earning to be credited accordingly to your account, we strongly recommend to update the name on your HHonors account.
As Hilton HHonors accounts are non-transferable, we require further verification to change the first name on your HHonors account. To update the first name on your HHonors account, please reply with the following information:
-HHonors account or Username: 638875777
-PIN or Password: *
-Current first name on account: Ray
-Requested first name change for account : Raymond
-Legal Document with legal name information as .doc, .jpg, or .PDF file: *
*indicates required information
If there is anything else we can assist you with, please do not hesitate to contact us. For immediate assistance, please click on the link below for the contact number of the Hilton Worldwide Service Center location nearest you.
Best Regards,
Norbert C.
Email Coordinator
Customer Care Email Department
Hilton Reservations and Customer Care
You have not addressed the problem.
As I stated in my original email, I receive the following message when I click on "Reservations" in my HH account: "The reservation you are attempting to modify is not associated to this account." As I explained in my earlier email: "The link is "View/Edit". I was attempting to view the reservation, not to modify it."
Further, my wife and I have only one HH account between us: mine. My wife does not have a HH account.
The question is: How do I view my reservation? (Ocean City MD suites, 11/1714 to 11/21/14) See the attachment, which was also attached to my original email.
PS We're retired. Why would we be interested in "...monitor(ing) and report(ing) on multiple accounts for small businesses" ?
-----Original Message-----
From: HHonors <HHonors@hrcc-hilton.com>
To: rkoenigsc <rkoenigsc@aol.com>
Sent: Tue, Nov 4, 2014 3:06 am
Subject: Re: questions (KMM8333111V88364L0KM)
From: HHonors <HHonors@hrcc-hilton.com>
To: rkoenigsc <rkoenigsc@aol.com>
Sent: Tue, Nov 4, 2014 3:06 am
Subject: Re: questions (KMM8333111V88364L0KM)
Dear Mr. Koenig,
Original Message Follows: ------------------------
This morning I checked my Honors account for a upcoming reservation (two weeks from today) that we (my wife and I) have at Hilton Ocean City MD Oceanfront Suites. I received the following message: "The reservation you are attempting to modify is not associated to this account. Please sign in to a different account or call 1-800-548-8690 for assistance."
Thank you for your inquiry regarding your HHonors account. We appreciate you taking the time to contact us.
I apologize as joint accounts are no longer available for enrollment. HHonors accounts may only be created in one person’s name. Corporations, associations, groups or couples cannot share or maintain joint HHonors accounts. The one exception to this practice is if spouses jointly own a timeshare through the Hilton Grand Vacations Club.
For the ability to monitor and report on multiple accounts for small businesses, please visit www.hiltoneadvantage.com.
If there is anything else we can assist you with, please do not hesitate to contact us. For immediate assistance, please click on the link below for the contact number of the Hilton Worldwide Service Center location nearest you.
Best Regards,
Jhon A.
Email Coordinator
Customer Care Email Department
Hilton Reservations and Customer Care
This morning I checked my Honors account for a upcoming reservation (two weeks from today) that we (my wife and I) have at Hilton Ocean City MD Oceanfront Suites. I received the following message: "The reservation you are attempting to modify is not associated to this account. Please sign in to a different account or call 1-800-548-8690 for assistance."
The link is "View/Edit". I was attempting to view the reservation, not to modify it.
We are retired. We often take trips. We share the same credit cards. The trip that we are taking in two weeks is to celebrate our 48th wedding anniversary.
Don't you think that it's ridiculous that we can't share a Hilton Honors account? Don't you think that it's ridiculous that we need two accounts ("her points" and "my points") instead of one account with our combined points?
BTW, the confirmation that we printed for the trip in two weeks when we made the reservation (see attached) says: "Thank you for booking with us, Raymond Koenig." In light of this, explain why I can't view the reservation on my account (#638875777).
Raymond Koenig
540 212-7622
I wonder if Ray Ramano ("Everybody Loves Raymond") has this problem.
