The Marque at Heritage Hunt

Common space:

1. Fitness room has good equipment (treadmills, exercise bikes, ellipticals, etc.); it's sparingly used. Most of the few who use the fitness room don't wipe equipment down after they use it. Some of the few who use the fitness room don't put away their "toys" (barbells, dumbbells, folding chairs, large, inflated, rubber exercise balls, TV remotes, basically anything that isn't nailed down), leaving them in walkways as tripping hazards. I pity those who are handicapped and/or don't see well. The Marque needs a sheriff. (I wonder what the Marque's insurance carrier would say?)
2. Common hallways. the temperature in some hallways is 85 degrees, and smell like a kennel. The Marque needs a sheriff.
3. Dumpsters are often filled beyond capacity and smell. The Marque needs a sheriff.
4. Stairway #4, which has a security camera and is signed "emergency exit only", is used routinely by some dog owners, some of whom don't clean up after their dogs. The grass outside the exit to stairway #4 is mostly dead with some dog owners taking the shortest possible route for their dogs to pee. The Marque needs a sheriff.

Private space:

Aside from barking dogs and noise from the apartment above, we love our apartment. As those who live on the first thru third floors know (the Marque has four floors), the Marque's wood floor construction (not the covering, but the structural floor and supports underneath) transmits sound well. When your upstairs neighbor stomps around 24/7, and opens and closes the sliding door to the balcony, takes showers, flushes toilets, does laundry, vacuums, moves furniture, talks loudly, etc. between 11 PM and daylight (more often than every once in a while), then it's difficult to sleep. The Marque needs a sheriff.


All residents, and the landlord, should be concerned when a few irresponsible residents (together with unresponsive management) create conditions that adversely affects the living environment that most residents (and, presumably, the landlord) seek.

visit the website: Marque residents 

Crooks!

Don't do business with ARMI--they're crooks!

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And, if that isn't bad enough: 

1. ARMI breaks its own lease by failing to provide us with a detailed list of their claims against our security deposit within the time allotted by the lease; ARMI has failed to return any of our security deposit. 
2. ARMI incorrectly prorates rent for partial months (simple middle school math), fails to acknowledge their error and doesn't reimburse us for their overcharge. 
3. ARMI hasn't reimbursed us for propane that we had to buy but didn't use. ARMI told us prior to move-in that the heat is "electric heat". At move-in we discovered that the propane furnace is inaccessible--located in another renter's space. We also discovered after move-in that the underground propane tank is empty. (We found the inconspicuous above-ground propane tank cover after move-in--no thanks to ARMI.)

For just these three items ARMI owes us approximately $2,500.

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later...

Not all businesses are crooks like ARMI. A few months ago we bought some shrimp from Harris Teeter. Later we realized that we had been overcharged. We paid approximately $20 for shrimp that should have cost approximately $10. Harris Teeter's clerk had incorrectly entered the wrong unit price (for prepared shrimp)--double the unit price for the uncooked shrimp that we bought. 

When we called the manager at Harris Teeter, he apologized. He told us to bring in the receipt at our convenience and they would reimburse us for the overcharge. When we took the receipt to Harris Teeter, not only did they reimburse us for the amount of the overcharge, but also they apologized again, and reimbursed us the total amount of the purchase, including the cost for the uncooked shrimp, for their mistake. That's how a good business treats its customers!

Contrast that with ARMI refusing to even explain an incorrect $200+ overcharge for rent for partial months at the beginning and end of the lease period. Only a CROOKED business would refuse to admit how they gypped a customer more than $200 by incorrectly calculating 15 days rent from a monthly rate--a calculation that a middle school student could perform correctly! 

Even more blatant, ARMI hasn't reimbursed us for propane gas that we purchased, but didn't use. 

1. ARMI told us that the heat was electric--it isn't--it's propane.
2. When we discovered the empty propane tank, we sent ARMI a photo that showed the propane gauge reading empty.
3. The landlord verified that the propane tank was empty. 
4. At the end of the lease we took another photo of the propane gauge showing 15% full.
5. ARMI didn't reimburse us for 75 gallons of propane gas that we purchased but didn't use.

They're CROOKS!

Finally, we left the premises in MUCH better condition than it was at the beginning of the lease. (The only "mess" was the clothes washer and dryer that were listed with the house as working, but didn't, the hot water heater that was replaced, but not removed, and old paint cans, fire extinguisher, bucket, plunger, plastic chairs, etc. that were there when we moved in.) Our two and a half typewritten pages move-in report, required by the lease, documents all of this. In ARMI's move-out inspection ARMI lists dust on the rough lumber mantel that we vacuumed when we vacated! Not only does ARMI not know how to treat their customers, but they're CROOKS to boot!

Don't do business with ARMI--they're CROOKS!