we purchased a chandelier from Lowe's on-line. a month later, I rated the experience on the chandelier's page on lowes.com. here's what I wrote:
"1. styrofoam packaging was pulverized. it took more than an hour to clean up the pulverized styrofoam mess. 2. single-page of instructions is unreadable--not enough ink and very tiny print. 3. we completed an on-line request for referral for installation when we ordered the chandelier. we received confirmation of our request in an email from lowe's that reads: "we will contact you soon". not true--lowe's never followed up. 4. product description reads: "requires seven 100-watt A19-shape medium-base frosted incandescent light bulbs, not included". not true. the electrician that we hired strongly recommended that we use low wattage LED light bulbs. we are VERY dissatisfied with the packaging and instructions for this product and lowe's failure to follow-up on our request for installation services."I attached a scan of the instructions.
my rating didn't appear on-line. *
go figure.
* PS (1) when I submitted my rating, this message displayed: "thanks for reviewing. your knowledge about this product could really help someone out." (2) I got the verification email that was "sent by: bounce.exacttarget.com". (3) I verified my rating. (4) I got the message that my email address had been verified. (5) nonetheless, my rating didn't appear on the chandelier's page on lowes.com until several days after I posted this on my blog. (6) lowe's failure to post my rating on the chandelier's page on lowe's.com (until several days after I posted this on my blog) speaks volumes about lowe's. we will never make a major purchase at lowe's again.
integrity and trust are the cornerstones of business.
what good are product ratings if the rating process lacks honesty and integrity?
image by Mark Smiciklas
answer: no good.
bottom line: it doesn't take several days to post a customer's rating--not even several hours. the same day that I rated lowe's chandelier on lowes.com, I rated (on google) the electrician who installed it. I submitted my rating, received an email from google requesting verification of my rating, and I verified it. within minutes of when I had submitted my rating on google, it appeared on online. if you rate a product, verify that it's your rating, and it doesn't appear online within minutes, then the vendor's rating process doesn't pass the smell test.
Item # 409771 Model # 1207-RBZ
