I called boost mobile's "care" line (611) THREE TIMES about the problem. "You have voice mail messages that can't be downloaded--error #6." Each time I asked "what's error #6?" THREE TIMES I failed to get an answer to my question. the experts' heavy accents made communication difficult.
In baseball, 3 strikes and you're out. I gave up.
Later I discovered somewhat of a "workaround". I called voice mail and listened to my 3 week old phone messages. They don't show up on the phone, but at least every so often I can call voice mail to see if I have any phone messages.
We all realize that vendors reap benefits from cheap foreign labor. but, what about their customers? The answer is clear--there is NO benefit to the customer with a "care" line where it's difficult to understand the people on the other end of the line AND when the experts fail to solve the problem after THREE tries.
boost mobile is just one of many vendors who talk the talk but fail to walk the walk.
