Ray & Jenny Koenig
July 18, 2015
Comcast Corporation
Comcast Center
1701 JFK Boulevard
Philadelphia, PA 19103
Re: Unacceptable cable TV & internet
installation and operation
On July 1, 2015 Technician
ID#4169 installed cable TV & internet access on the day after we moved to
the address above. Within a few days we were unable to access the internet and
were experiencing frequent cable TV signal interruptions (on both TVs, periods from
a minute or less to more than 15 minutes where “no signal” is displayed on the
screen and there is no sound). These cable TV signal failures sometimes occur at
the same time on both TVs; at other times, one TV is affected while the other one
isn’t.
Currently Comcast
technician Chuck Jones is working on the problems. He has provided us with a
Comcast loaner modem/router; however, the problems persist. In fact, the
problems are getting worse. It is obvious to me that the cable TV and internet
problems are not with our TVs, computers, modem, router, etc., but rather with poor
signals coming from the coaxial cable outlets.
On June 9, 2015 we paid
Comcast $149.96 for this location. On July 3, 2015 we paid an additional $9.66
in charges from Comcast for this location. We reject these bills. The
installation is not complete until the cable TV and high-speed internet are
working properly. When this finally happens, we expect Comcast to void all
charges prior to that date and begin billing from the date that the cable TV
and internet access are working properly.
Ray & Jenny Koenig
