Comcast's fraud

Do you want to know how Comcast handles their poor service?

For more than 6 months we've had poor cable TV reception. At any given time while watching TV there's better than a 50-50 chance that it will become unwatchable--pixelating screen, inaudible sound.

For months we called customer service's 800 number. 

1. They tell us that they've fixed the problem. ... NOT!!! 
2. They send people out to "fix" the problem. ... NOT!!!  Once they even charged US for NOT fixing THEIR poor signal. 
3. They ask us how the picture is on other channels. ... What difference does that make?!?  We can't see or hear the program on the channel that WE want to watch!!! 
4. "Steve" from Richmond and Eugene Bennett, Customer Relations, call and tell us: "call us whenever you have a problem". ... Then they don't return our calls. 

Fraud is when you collect full price for a service and then don't provide the service. At any given time, while watching our favorite TV programs, there's better than a 50-50 chance that they will become unwatchable.

Comcast, that's fraud.

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what do you call a cable TV company that charges full price for a lousy signal?

1. Comcast   2. fraud

L.A. weighs in on proposed Comcast-TWC merger at PUC hearing - LA Times

• unwatchable, pixelating video 
• inaudible sound
• 6+ months of being jerked around by customer service

fraud = knowingly delivering a poor signal while collecting full price for cable TV service

forget about watching your favorite TV programs with Comcast

Comcast sucks.

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comcast, public domain

customer service reps

Ever wonder why service reps for outfits like Comcast, T-Mobile, Wachovia, etc. don't have a last name? 

only a first name--"Steve", "Nancy", etc. 

and they don't have an email address.

But, everybody has an email address, you say.

and you're right! except for service reps for outfits like Comcast, T-Mobile, etc.

Why?

because they don't want you to have a written record of your attempts to correct their poor service.

You're not foolin' me, Comcast, T-Mobile, etc.!

We know why your service reps don't have last names and email addresses!

Because your product and your customer service suck!

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comcast, public domain