Dear Shentel,
Don't you think that it's a bit arrogant of you (the vendor) to be telling us (the customer) that our modem must be replaced? and that if we don't rent one from you that "you (we) will be responsible for purchasing a new modem"? What if we don't want to purchase a new modem? or rent one from you? what if we don't have a problem with our internet speed?
Maybe it's time for us to switch to Comcast.
Sincerely,
Jenny and Ray Koenig
