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Twitter protects bad companies, and censors those who tell the truth about bad companies.
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Saturday, September 10, 2011
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Subject: Re: Wall: Submit a Bug Report: posts disappearing; NOT reappearring
Date: 9/10/2011 5:22:27 A.M. Eastern Daylight Time
From: Rkoenigsc@aol.com
To: info+867llut.aeajno2grv64dyssjflq@support.facebook.com
screen shot of a post that's disappeared? Really?!?
In a message dated 9/10/2011 4:54:07 A.M. Eastern Daylight Time, info+867llut.aeajno2grv64dyssjflq@support.facebook.com writes:
Hi,
Thank you for submitting this bug report and taking time to help us improve the site. Unfortunately, we are unable to respond to every bug report individually, but we are reading them.
Screen shots often help our team diagnose problems that users are seeing. If you did not send a screen shot with your report, please follow the directions listed here:
http://www.facebook.com/help.php?page=971
Once you have saved the screen shot, attach it in a response to this email. If your issue is unfamiliar to our team, we may contact you for more details. If we have identified and are troubleshooting your issue, we will not need to contact you for more details.
For more information about issues currently affecting the site, please visit the Facebook Known Issues Page at http://www.facebook.com/KnownIssues. We appreciate your patience and feedback as we work to improve your Facebook experience.
Thanks,
The Facebook Team
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Subject: Re: Wall: Submit a Bug Report: posts disappearing; NOT reappearring
Date: 9/10/2011 5:22:27 A.M. Eastern Daylight Time
From: Rkoenigsc@aol.com
To: info+867llut.aeajno2grv64dyssjflq@support.facebook.com
screen shot of a post that's disappeared? Really?!?
In a message dated 9/10/2011 4:54:07 A.M. Eastern Daylight Time, info+867llut.aeajno2grv64dyssjflq@support.facebook.com writes:
Hi,
Thank you for submitting this bug report and taking time to help us improve the site. Unfortunately, we are unable to respond to every bug report individually, but we are reading them.
Screen shots often help our team diagnose problems that users are seeing. If you did not send a screen shot with your report, please follow the directions listed here:
http://www.facebook.com/help.php?page=971
Once you have saved the screen shot, attach it in a response to this email. If your issue is unfamiliar to our team, we may contact you for more details. If we have identified and are troubleshooting your issue, we will not need to contact you for more details.
For more information about issues currently affecting the site, please visit the Facebook Known Issues Page at http://www.facebook.com/KnownIssues. We appreciate your patience and feedback as we work to improve your Facebook experience.
Thanks,
The Facebook Team
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Thursday, March 31, 2011
Huey's on the River, Savannah, GA
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Last week friends from Washington state came for a visit (their first time in Savannah). On Monday we went to Huey's on the River at 4:30 for drinks, then dinner.
There was a small chalk board in front advertising Happy Hour--drafts, house wines, and $0.50/each shrimp. I had two drafts and we ordered 24 shrimp.
When the bill came, the charge for the two drafts was $12.00 and the shrimp were $21.99. I should have complained; but, to avoid making a scene in front of my friend, who I hadn't seen in almost 40 years, I didn't. Mea culpa.
I'm a local. I will NEVER go back to Huey's on the River on River Street in Savannah GA.
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Last week friends from Washington state came for a visit (their first time in Savannah). On Monday we went to Huey's on the River at 4:30 for drinks, then dinner.
There was a small chalk board in front advertising Happy Hour--drafts, house wines, and $0.50/each shrimp. I had two drafts and we ordered 24 shrimp.
When the bill came, the charge for the two drafts was $12.00 and the shrimp were $21.99. I should have complained; but, to avoid making a scene in front of my friend, who I hadn't seen in almost 40 years, I didn't. Mea culpa.
I'm a local. I will NEVER go back to Huey's on the River on River Street in Savannah GA.
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Monday, March 28, 2011
Wachovia/Wells Fargo
This inept company is stuck in the last century. “Customer service” is a joke (not funny).
Wachovia/Wells Fargo failed to distribute my father’s IRAs to his heirs in 2004. I served as my Dad’s financial power of attorney, including joint on his Wachovia checking account, for more than 10 years before he died. I was executor of his estate. Despite the fact that I also had personal accounts with Wachovia Bank before and after his death, WACHOVIA FAILED TO SEND ME STATEMENTS FOR MY FATHER’S IRA ACCOUNTS FROM 2004 TO 2009. When, in 2011, I received a statement for 2010, I discovered that my father’s IRAs were NOT distributed in 2004 as I thought they had been.
Wachovia’s/Wells Fargo handling of this matter has been ABYSMAL. Wachovia’s/Wells Fargo’s toll free number has 10 minutes of recorded voice menus to navigate through BEFORE you can reach a live person. Unlike MOST businesses today, Wachovia/Wells Fargo doesn’t have secure internet communications to handle these matters electronically.
Don’t try sending snail mail to John G. Stumpf, Wells Fargo’s Chairman & CEO. He’ll hand it off to someone(s) who won’t address the facts or answer your questions.
CLEARLY, Wachovia/Wells Fargo is a company whose "customer service" performance doesn’t match its hype.
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Wachovia/Wells Fargo failed to distribute my father’s IRAs to his heirs in 2004. I served as my Dad’s financial power of attorney, including joint on his Wachovia checking account, for more than 10 years before he died. I was executor of his estate. Despite the fact that I also had personal accounts with Wachovia Bank before and after his death, WACHOVIA FAILED TO SEND ME STATEMENTS FOR MY FATHER’S IRA ACCOUNTS FROM 2004 TO 2009. When, in 2011, I received a statement for 2010, I discovered that my father’s IRAs were NOT distributed in 2004 as I thought they had been.
Wachovia’s/Wells Fargo handling of this matter has been ABYSMAL. Wachovia’s/Wells Fargo’s toll free number has 10 minutes of recorded voice menus to navigate through BEFORE you can reach a live person. Unlike MOST businesses today, Wachovia/Wells Fargo doesn’t have secure internet communications to handle these matters electronically.
Don’t try sending snail mail to John G. Stumpf, Wells Fargo’s Chairman & CEO. He’ll hand it off to someone(s) who won’t address the facts or answer your questions.
CLEARLY, Wachovia/Wells Fargo is a company whose "customer service" performance doesn’t match its hype.
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Friday, January 28, 2011
Peggy
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I want to ask each of you to consider doing the following when you are talking on the phone to any US customer service representative that is based in a foreign country (like India ). Any time you call an 800 number (for a credit card, banking, charter communications, health insurance, insurance, you name it) and you aretransferred to a representative (like in India ), please consider doing the following:
After you connect and you realize that the customer service representative is not from the USA (you can always ask if you are not sure about the accent), please very politely (very politely - this is not about trashing other cultures) say, "I'd like to speak to a customer service representative in the United States of America ." The rep might suggest talking to his/her manager, but, again, politely say, "Thank you, but I'd like to speak to a customer service representative in the USA .." YOU WILL BE IMMEDIATELY CONNECTED to a rep in the USA . It only takes less than one minute to have your call re-directed to the USA .
Tonight when I got redirected to a USA rep, I asked again to make sure - and yes, she was from Fort Lauderdale ..
Imagine if tomorrow, every US citizen who has to make such a call and then requests a US rep, imagine how that would ultimately impact the number of US jobs that would need to be created ASAP. Imagine what would happen if every US citizen insisted on talking to only US phone reps from this day on. If I tell 10 people to consider this and you tell 10 people to consider doing this - see what I mean...it becomes an exercise in viral marketing 101.
Remember - the goal here is to restore jobs back here at home - not to be abrupt or rude to a foreign phone rep.
If you agree, please tell 10 people you know and tell them to tell 10 people they know....etc...etc..
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I want to ask each of you to consider doing the following when you are talking on the phone to any US customer service representative that is based in a foreign country (like India ). Any time you call an 800 number (for a credit card, banking, charter communications, health insurance, insurance, you name it) and you aretransferred to a representative (like in India ), please consider doing the following:
After you connect and you realize that the customer service representative is not from the USA (you can always ask if you are not sure about the accent), please very politely (very politely - this is not about trashing other cultures) say, "I'd like to speak to a customer service representative in the United States of America ." The rep might suggest talking to his/her manager, but, again, politely say, "Thank you, but I'd like to speak to a customer service representative in the USA .." YOU WILL BE IMMEDIATELY CONNECTED to a rep in the USA . It only takes less than one minute to have your call re-directed to the USA .
Tonight when I got redirected to a USA rep, I asked again to make sure - and yes, she was from Fort Lauderdale ..
Imagine if tomorrow, every US citizen who has to make such a call and then requests a US rep, imagine how that would ultimately impact the number of US jobs that would need to be created ASAP. Imagine what would happen if every US citizen insisted on talking to only US phone reps from this day on. If I tell 10 people to consider this and you tell 10 people to consider doing this - see what I mean...it becomes an exercise in viral marketing 101.
Remember - the goal here is to restore jobs back here at home - not to be abrupt or rude to a foreign phone rep.
If you agree, please tell 10 people you know and tell them to tell 10 people they know....etc...etc..
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