businesses: customers can be your best friends, or your worst enemies--take your pick.

many businesses today, conventional (e.g. stores, lawyers, amazon, etc.) and unconventional (e.g. government (all levels), hospitals, churches, etc.), don't heed two old, simple rules of business:

1. a business's existing customers are the best source of future business.
2. customers are always right.

each business chooses...

1. treat your customers well, and your customers will come back, and they'll say good things about you to others.
2. treat your customers poorly, and suffer the consequences.

each customer chooses...

1. reward good businesses with good reviews. 
2. help your fellow customers out by giving poor reviews to those businesses that treat you poorly. your review may prevent some future potential customer from getting burned.
3. do nothing.

doing nothing is not an alternative--unless you like getting poor service, and seeing others behind you get poor service too.

it's all pretty simple--if both businesses and customers remember these two old, simple rules of business.