shentel cable tv company: expensive, lousy tv, charges customer to replace their defective equipment

the "3" button on the remote for our cable tv doesn't work. shentel is charging us $3 to replace it. 

it figures for arguably the worst cable tv company anywhere--expensive, lousy programs, etc. 

and now, charging a customer to replace their defective equipment. 

https://www.shentel.com/

WTH