"chatting" with Amazon

For most of my 76 years I've lived in populated suburbs. That changed when we moved to Strasburg, VA. Strasburg is rural. Not as many people, stores, etc. We do a fair amount of on-line shopping. 

On June 28 we placed an order with Amazon for a king-sized bag of pistachios. On July 3 we found this:

Today, July 11, I "chatted" with "Jane" at Amazon. 

The word "chat" has a different meaning today than when I was a kid. Then, "chat" meant "TALK in a friendly and informal way". I didn't TALK with "Jane" at Amazon today and "Jane" didn't TALK with me. For all I know, I was messaging with a computer.

The outcome of my "chat" with "Jane" is that my "replacement" bag of pistachios (for the bag that we never received) is supposed to arrive sometime between July 15 and July 19. I'm not holding my breath.

If in fact we do get the bag of pistachios when "Jane" from Amazon says that we will, then it will be almost ONE MONTH since we placed the order.

Talk is cheap--it's easy to say that you're the best. Being the best requires doing what you promise your customers that you're going to do.

Amazon talks the talk. But, Amazon doesn't walk the walk.