wood floors at the Marque apartments at Heritage Hunt

You won't see it in their advertisements touting "luxury" apartments. 

You won't suspect it by the "Quiet Hours" that they promote. 

Before you sign a lease at the Marque apartments at Heritage Hunt in Gainesville VA, you need to know about noise and the Marque's wood floor construction. 

Don't be fooled! The Marque's floors aren't concrete! 

Under the carpeted and non-carpeted floors alike are plywood and the reverberation chambers that you see in this photo. When a person or persons in the apartment above you stomps around, drops items on the floors, drags items across the floor, slams shut doors and drawers, opens and closes the door to the balcony every few minutes, etc., the sound travels unabated to the floor below. Forget sleeping when they make noise in the middle of the night. 

Don't count on the property manager, Community Realty Company, Inc., headquartered in Greenbelt MD, or the owners, Huntgain Marque, LLC, to enforce the "Quiet Hours" that the Marque apartments promote. They don't.

So, if your want to sleep at night for the next year, then don't sign that lease!

If you don't believe me, then read this.

The Marque apartments at Heritage Hunt in Gainesville VA

"Luxury apartments"?!? 
"Quiet hours"?!? 

False advertising!!! 

Read all about it: http://marqueresidents.blogspot.com/



The Marque apartments at Heritage Hunt in Gainesville VA 

property manager: Community Realty Company, Inc., Greenbelt MD 
owners: Huntgain Marque, LLC

Sun City Hilton Head & Pulte Homes

PE, retired: comments from Hondo

Sun City Hilton Head
Beaufort County SC
Pulte Homes 

Talk about your false advertising

Here's what we were told before we signed the lease: 

Here's what we found out after we moved in: 

http://marqueresidents.blogspot.com/ 

Talk about your false advertising!

The Marque at Heritage Hunt
the marque apartments
Gainesville VA
Community Realty Company, Inc.
Huntgain Marque LLC

expectations

"Companies generally do a LOT of advertising and self promotion. Do their actions back up their hype?"

This is the headline banner on this blog.

What do you expect? What are your expectations from those who you do business with?

• Honesty/integrity? Do you expect vendors to deliver what they say that they're going to deliver? 

• Accountability? If a vendor fails to deliver what they say they're going to deliver, then do you expect the vendor to make it right?

Look around. Think about it. How often have you been "sold a bill of goods"? How often have you been taken? Cheated by those who you've done business with?

If you're like me then the answer is: a LOT. Not only from unscrupulous businesses, but in all areas of our lives. For example, as citizens, we pay taxes. We're consumers of government services. How often have we been ripped off by unscrupulous politicians? a LOT. 

Unkept promises. Think about it. They're everywhere.

So, what are you going to do about it? 

If you don't do anything, then expect to be cheated some more.

If you don't like being lied to, then do something about it. Let those who cheat you know that you don't like being lied to. Let others know the same. Maybe your warning will prevent others from being ripped off.

The internet is a wonderful thing.

http://customertalk.blogspot.com 
http://marqueresidents.blogspot.com 
http://silverspringtransitcenter.blogspot.com 
http://peretired.blogspot.com 

Managing is more than just marketing

Marque residents: Managing is more than just marketing


The Marque at Heritage Hunt 
Gainesville VA 
Community Realty Company, Inc. 

The Marque at Heritage Hunt

Common space:

1. Fitness room has good equipment (treadmills, exercise bikes, ellipticals, etc.); it's sparingly used. Most of the few who use the fitness room don't wipe equipment down after they use it. Some of the few who use the fitness room don't put away their "toys" (barbells, dumbbells, folding chairs, large, inflated, rubber exercise balls, TV remotes, basically anything that isn't nailed down), leaving them in walkways as tripping hazards. I pity those who are handicapped and/or don't see well. The Marque needs a sheriff. (I wonder what the Marque's insurance carrier would say?)
2. Common hallways. the temperature in some hallways is 85 degrees, and smell like a kennel. The Marque needs a sheriff.
3. Dumpsters are often filled beyond capacity and smell. The Marque needs a sheriff.
4. Stairway #4, which has a security camera and is signed "emergency exit only", is used routinely by some dog owners, some of whom don't clean up after their dogs. The grass outside the exit to stairway #4 is mostly dead with some dog owners taking the shortest possible route for their dogs to pee. The Marque needs a sheriff.

Private space:

Aside from barking dogs and noise from the apartment above, we love our apartment. As those who live on the first thru third floors know (the Marque has four floors), the Marque's wood floor construction (not the covering, but the structural floor and supports underneath) transmits sound well. When your upstairs neighbor stomps around 24/7, and opens and closes the sliding door to the balcony, takes showers, flushes toilets, does laundry, vacuums, moves furniture, talks loudly, etc. between 11 PM and daylight (more often than every once in a while), then it's difficult to sleep. The Marque needs a sheriff.


All residents, and the landlord, should be concerned when a few irresponsible residents (together with unresponsive management) create conditions that adversely affects the living environment that most residents (and, presumably, the landlord) seek.

visit the website: Marque residents 

Crooks!

Don't do business with ARMI--they're crooks!

customer talk: prorating rent scam
customer talk: don't rent a house from ARMI in Fauquier Co. VA
customer talk: Don't rent from ARMI in Fauquier Co. VA
customer talk: ARMI, rental property managers, Warrenton VA
customer talk: Tenants rights in the Commonwealth of Virginia
customer talk: Beware of the Buyer (ARMI, Warrenton, VA)
customer talk: Things that you should find out BEFORE you rent from ARMI
customer talk: ARMI chickensh_t
customer talk: a renter's plight: fickle homeowners, unscrupulous management companies, and no government protection
customer talk: Yelp
customer talk: a renter's story

And, if that isn't bad enough: 

1. ARMI breaks its own lease by failing to provide us with a detailed list of their claims against our security deposit within the time allotted by the lease; ARMI has failed to return any of our security deposit. 
2. ARMI incorrectly prorates rent for partial months (simple middle school math), fails to acknowledge their error and doesn't reimburse us for their overcharge. 
3. ARMI hasn't reimbursed us for propane that we had to buy but didn't use. ARMI told us prior to move-in that the heat is "electric heat". At move-in we discovered that the propane furnace is inaccessible--located in another renter's space. We also discovered after move-in that the underground propane tank is empty. (We found the inconspicuous above-ground propane tank cover after move-in--no thanks to ARMI.)

For just these three items ARMI owes us approximately $2,500.

**************************************************************************

later...

Not all businesses are crooks like ARMI. A few months ago we bought some shrimp from Harris Teeter. Later we realized that we had been overcharged. We paid approximately $20 for shrimp that should have cost approximately $10. Harris Teeter's clerk had incorrectly entered the wrong unit price (for prepared shrimp)--double the unit price for the uncooked shrimp that we bought. 

When we called the manager at Harris Teeter, he apologized. He told us to bring in the receipt at our convenience and they would reimburse us for the overcharge. When we took the receipt to Harris Teeter, not only did they reimburse us for the amount of the overcharge, but also they apologized again, and reimbursed us the total amount of the purchase, including the cost for the uncooked shrimp, for their mistake. That's how a good business treats its customers!

Contrast that with ARMI refusing to even explain an incorrect $200+ overcharge for rent for partial months at the beginning and end of the lease period. Only a CROOKED business would refuse to admit how they gypped a customer more than $200 by incorrectly calculating 15 days rent from a monthly rate--a calculation that a middle school student could perform correctly! 

Even more blatant, ARMI hasn't reimbursed us for propane gas that we purchased, but didn't use. 

1. ARMI told us that the heat was electric--it isn't--it's propane.
2. When we discovered the empty propane tank, we sent ARMI a photo that showed the propane gauge reading empty.
3. The landlord verified that the propane tank was empty. 
4. At the end of the lease we took another photo of the propane gauge showing 15% full.
5. ARMI didn't reimburse us for 75 gallons of propane gas that we purchased but didn't use.

They're CROOKS!

Finally, we left the premises in MUCH better condition than it was at the beginning of the lease. (The only "mess" was the clothes washer and dryer that were listed with the house as working, but didn't, the hot water heater that was replaced, but not removed, and old paint cans, fire extinguisher, bucket, plunger, plastic chairs, etc. that were there when we moved in.) Our two and a half typewritten pages move-in report, required by the lease, documents all of this. In ARMI's move-out inspection ARMI lists dust on the rough lumber mantel that we vacuumed when we vacated! Not only does ARMI not know how to treat their customers, but they're CROOKS to boot!

Don't do business with ARMI--they're CROOKS!

ARMI, rental property managers, Warrenton VA

Definitely  at or near the top of the "worst companies in my lifetime that I've ever had to deal with" list is ARMI, rental property managers, in Warrenton VA. 

A good company is one that values its customers. ARMI treats its customers like dirt. Don't take my word for it--check out Google reviews, Yelp, etc. 

One of the many instances where ARMI treated us poorly is the move-in inspection report. The lease requires that the tenant submit "...a written report itemizing the condition and/or damages of the Premises existing at the time of occupancy...".

Our move-in inspection report, which follows, was two and a half, single-spaced, typewritten pages long.

Do you know what ARMI did with it? Nothing--they ignored it. ARMI didn't discuss any of the items on our move-in inspection report with us; they didn't fix the many problems. ARMI ignored the problems; and, ARMI ignored us.

You don't want to do business with ARMI, rental property managers, in Warrenton VA. ARMI is the pits!

Kim,

Thank you for sending us your Inspection Report for 6686 Riley Road. We received it in our mail on Saturday, 8/23/2014.

Needless to say the house is not new, so it’s impossible to provide a detailed list of condition and damages to the property, some of which are the result of normal wear and tear over many years.

Following are additional items to your report that we have seen in the five days since we moved in. Items that should be addressed by the landlord/management company are bold:

1) Master Bathroom

a) In tub/shower, hot is blue and cold is red

b) Floor stained (cigarette?)

2) Hall Bathroom

a) Exhaust fan sounds like grinding metal

b) Top electrical outlet does not work (loose)

c) Cold water handle on left sink is loose.

d) Wood finish on both handles of left sink is worn.

3) Dining Room

a) Wood floor in front corner (kitchen side) is damaged (water?; see photo)

b) Multiple black scratch marks on floor (see photo)

4) Kitchen

a) Two shelf restraints missing from freezer

b) There are holes in the bottom of the dishwasher silverware holder.

c) Dishwasher detergent dispenser is broken.

d) Formica countertop chipped

e) Black finish on oven control panel is damaged

f) Light fixture over sink is loose

g) “Cube” control on refrigerator icemaker doesn’t work

h) Refrigerator exterior scratched

i) Multiple gouges in linoleum floor

j) Black (mold?) under clear caulking behind sink

k) Lower hinge on bottom cabinet door is detached

l) Inside oven is stained

m) Bottom cover on exhaust hood is missing

n) Desktop next to refrigerator is permanently stained

5) Master Bedroom

a) Dead bolt for door to screened porch is damaged.

6) Left Bedroom

7) Right Bedroom

a) There is no air flow from the floor register at the front wall when the HVAC is on.

b) Air flow from the other floor register in the right bedroom is minimal.

8) Utilities

a) Some electrical outlets are fouled with paint so as to make them inoperable.

9) Yard area

a) Brick walks and step in front are damaged and in poor condition.

b) Downspout extension across brick walk at entrance is a hazard.

c) Paint splatter and permanent stains on covered concrete porch at entrance.

d) Permanent stains and paint splatter on brick stairs and walkways in front.

e) Multiple nail holes on wood column supporting covered porch in front.

f) Paint cans on carport are not ours.

g) Screen door to screened porch sticks at floor.

h) Wood paneling on screen porch is permanently stained and water damaged.

i) Neither outside wall light beside doors to screened porch work. Screws for removing globes are “frozen” by rust.

j) Rotting tree limbs/trunks beside carport.

k) Erosion at splash block at carport corner.

l) Cracks, algae/mold and dirt on outside concrete, brick and wood walls at basement walkout.

m) Concrete slab at basement walkout is cracked, stained and muddy.

n) Hole in concrete slab at corner of basement walkout.

o) Shed:

i) Shed roof leaks.

ii) Wood walls wet, black and water damaged.

iii) Paint cans, shutters, chairs, gutter guards, downspout extension, etc. are not ours.

p) Propane? (see photo)

10) Basement

a) The clothes washer and dryer are not in “good working condition” as stated in item 49 of the lease. Only the hot water feed works on the washer and the dryer doesn’t work at all.

b) Outside key to basement walkout?

c) Glass at walkout is permanently cloudy.

d) Light bulbs missing from fluorescent light fixtures.

e) Laundry tub faucets leak.

f) Trash, dirt and duct tape on utility closet floor.

g) Paint cans, paper, Swiffer mop and curtain rod in utility closet are not ours.

h) Icemaker is inoperable (lying in the bottom of the freezer).

i) Ceiling over wood burning stove is stained.

j) Hooks in ceiling.

k) Hooks, nails and nail holes in walls.

l) Crack in drywall at wood burning stove.

m) Painted concrete floor is cracked, stained and scratched.

n) Wood baseboard at utility closet is water damaged.

o) Paint cans, brooms and fire extinguisher are not ours.

p) We do not know if the wood burning stove is safe to operate. Our insurance carrier asked us if it was professionally installed and when it was last cleaned.

11) Living Room

a) Closer is missing from the door handle of the door to the screened porch.
b) Fireplace is not clean.

i) Partially burnt logs and soot in firebox.

ii) Mesh screen is dirty.

iii) Cracks, efflorescence, soot and nail on brick face.

iv) Bricks in front of the firebox are stained.

v) Nails in wood mantel.

vi) We do not know what the 4 metal covers on the brick face are. Two of the four have backing more-or-less intact and the other two have holes poked in the backing.

c) Wood flooring is scratched and water damaged.

12) Home Exterior

a) Leaning, large tree at driveway edge is damaged and in poor condition.

b) Flood light at steps from carport to deck is inoperable; one lamp is missing.
13) Hallway

a) Screws in ceiling near bathroom.

b) Black scrape on wall in closet at end of hallway.

c) The left switch on the dual light switch at the beginning of the hallway appears to be inoperable.

14) Front Entrance

a) Exterior of door scratched and stained.

b) Entrance door jamb gouged at dead bolt.

c) Splattered paint on entrance door base plate.

d) Linoleum floor torn at front door.

e) Paint splattered on linoleum floor and quarter round base.

f) Cracks, patched holes, black marks and chipped paint on inside of coat closet door.

15) Den1

a) There are no working coaxial cable outlets for cable or satellite TV in the den, living room, bedrooms or any other rooms in the house.

b) Staple holes in door frame from entry.


Please forward a copy of this report to the Landlord.

Thank you,

Ray & Jenny Koenig



ARMI
armiva
rental property managers
Warrenton VA
Fauquier County VA

Don't rent from ARMI in Fauquier Co. VA

They have short memories at ARMI, rental property managers in Warrenton VA. 

On August 27, 2014 we emailed ARMI that the propane tank for the house that they had listed as "heat: electric" was virtually empty. (We even attached a photo of the propane gauge reading for those at ARMI who can't read.) The owner of the house had previously acknowledged the fact that the propane tank was empty.

On July 12, 2015 we resent this email to ARMI along with a copy of our 11/03/14 propane receipt. Quarles' deliveryman wrote "At 45% on gauge" after he finished pumping to 200 gallons into the tank.

On July 11, 2015 we took photos of the propane tank gauge reading 15% full (for those at ARMI who can't read):

The photos clearly show that the propane tank is 15% full.

On July 17, 2015 ARMI wrote: "In order to provide any refunds for the propane we will need the reading from the beginning of your lease term and the end of your lease term from Quarles."

Don't rent from ARMI in Fauquier Co. VA; ARMI harasses their customers.

Comcast

Ray & Jenny Koenig

July 18, 2015

Comcast Corporation

Comcast Center

1701 JFK Boulevard

Philadelphia, PA 19103

Re: Unacceptable cable TV & internet installation and operation

On July 1, 2015 Technician ID#4169 installed cable TV & internet access on the day after we moved to the address above. Within a few days we were unable to access the internet and were experiencing frequent cable TV signal interruptions (on both TVs, periods from a minute or less to more than 15 minutes where “no signal” is displayed on the screen and there is no sound). These cable TV signal failures sometimes occur at the same time on both TVs; at other times, one TV is affected while the other one isn’t.

Currently Comcast technician Chuck Jones is working on the problems. He has provided us with a Comcast loaner modem/router; however, the problems persist. In fact, the problems are getting worse. It is obvious to me that the cable TV and internet problems are not with our TVs, computers, modem, router, etc., but rather with poor signals coming from the coaxial cable outlets.

On June 9, 2015 we paid Comcast $149.96 for this location. On July 3, 2015 we paid an additional $9.66 in charges from Comcast for this location. We reject these bills. The installation is not complete until the cable TV and high-speed internet are working properly. When this finally happens, we expect Comcast to void all charges prior to that date and begin billing from the date that the cable TV and internet access are working properly.

Ray & Jenny Koenig

don't rent a house from ARMI in Fauquier Co. VA

Following is a public service announcement:

Renters of single family houses

in Fauquier Co. VA

BEWARE!

You could find that:

1. You are paying another tenant's electricity. We are renting a home in Fauquier Co. VA through property manager ARMI where the electrical breaker box for our space (all of the house except for a basement apartment that is rented separately by another renter) is in the other renter's space. In addition to it taking several days to get a breaker reset, we discovered (from a contract maintenance guy) that the house's 3 bathrooms (two in our space and the other in the basement apartment) are on the same circuit.
2. The furnace is in the other renter's space.
3. The water shutoff for the house is in the other renter's space.
4. There aren't working coaxial cable outlets to plug cable or satellite TVs into. Who tests that coaxial cable outlets work before they move in? On the day after we moved in, when the cable guy came to hook up our TV, we discovered that none of the coaxial cable outlets worked. When we called ARMI, Trey Austin responded "Call me back when you have a real problem", and hung up on me.
5. About half of the electrical outlets don't work. Who tests the electrical outlets before they move in? Many simply don't work--presumably, wiring problems. Others won't hold plugs--they just fall out. Others are so clogged with paint that you can't get a plug into them.
6. The heat that ARMI told you is "all electric" is actually propane, and the propane tank was empty when we moved in.                                                                                                     

   

   In June 2015 ARMI lists it wrong AGAIN! FRAUD!

    
                                                             
7. You're overcharged. The rent is $1,895.00 per month ($22,740.00 per year or $62.30 per day). The lease runs from noon August 15, 2014 to noon July 15, 2015, a total of 334 days. 334 days times $62.30 per day = $20,808.66. The lease says that the rent is $21,028.00. ARMI overcharged us $219.34; but, refuses to reimburse us. When we asked ARMI to explain how they got $21,028.00, Trey Austin wouldn't. Instead he responded: "The rent is prorated for the number of days that you occupy a property. The amount listing on the lease is what you agreed to and is what the owner expects to receive."  In other words, tough luck--we overcharged you and you signed the lease. We're not going to reimburse you for the overcharge, despite the fact that "the prorated rent for the number of days", from noon 8/15/14 through noon 7/15/15, 334 days, is $20,808.66, not $21,028.00. ARMI robs us of $219.34, we catch it and ARMI refuses to make it right--that's highway robbery! 

Ayatollah Trey Austin

We noted deficiencies in a move-in inspection report (two and a half typewritten pages) that we were required by the lease to submit. ARMI didn't fix items that we noted in our move-in inspection report. In fact, ARMI never even discussed our move-in inspection report with us, as required by the lease.

With regards to numbers 1, 2 & 3, when we looked at the place before we signed the lease, we noticed that there was a key in the basement door that separates our space from the other renter's apartment. (There is no doorknob on our side--only a key lock.) After we moved in, we noticed that the key was gone. A note is on the door (that wasn't there before we signed the lease) that reads: "PRIVATE Apt. No ENTRY"--which speaks loudly to the lack of honesty and integrity of ARMI, the landlord and the basement apartment renter.

Renters BEWARE! 

Ayatollah Trey Austin doesn't get it.

Sadly, the Commonwealth of Virginia doesn't do enough to protect its citizens from financial tyrants, including those who prey on their fellow Virginians. The licensing boards don't do enough and the courts don't do enough. In short, the government of the Commonwealth of Virginia doesn't protect its citizens from scammers. Shame on you, Commonwealth of Virginia!

Comcast sucks

Comcast sells high-speed internet service. Because they have a monopoly where you live, you have no other choice than to do business with them. The internet service that Comcast provides is not secure. You live in a 200-unit apartment building.


Ray Koenig
4:23 PM (15 hours ago)
to Shane_Williams2

The phone message that you left is on my wife's cell phone.

After technician ID #4169 had hooked us up to the internet, he told me that he "transferred" our current internet connection from the rural house that we are renting in Fauquier County. I would have thought that technician #4169 would have known that the internet connection at our current address in Gainesville (a large apartment building) needs to be secure. Had I realized at the time that our current connection is not secure, I would have told him that this is not acceptable.

Williams, Shane (SFL)
4:26 PM (15 hours ago)
to me

I am not sure why it wasnt checked. As a courtesy we assist with helping customer secure their own devices. However, this is a courtesy that we assist with. All comcast issued devices come secured. Normally a customer is required to secure their personal devices, however at the point of install if pointed out to the technician we can assist.


(NOTE: When I first purchased internet service from Comcast several years ago in Culpeper VA, they told me that I needed a modem and router, which they recommended, and I bought from or through Comcast. Now, Comcast tells me: "All comcast issued devices come secured." This bullshit from Comcast is typical.)


Ray Koenig
4:31 PM (15 hours ago)
to Shane

Your technician did not discuss any of this with me. I showed him where the TVs are (the modem was beside one of the TVs) and he went about hooking them up. When he was done, he told me that he "transferred" the internet connection. I didn't realize at the time the security implications. The internet connection needs to be secure. 


Shane hasn't responded--typical. 

So, let's get this straight:

• Comcast sells internet service. 
• Comcast either sells you a modem and a router, or they recommend a modem & router for you to purchase.
• You purchase the modem & router that Comcast recommends.
• You pay a separate installation fee, in addition to the monthly internet service fee, for Comcast to install their internet service.
• You live in a 200-unit apartment building.
• The internet service that Comcast installs for you is non-secure.
• You tell Comcast that this is unacceptable.
• Despite the fact that you paid Comcast a separate fee to install the internet service (the modem and router that Comcast either sold to you, or recommended that you buy), Comcast tells you to install their internet service yourself.

Liars, scammers & frauds--Comcast really, really, really, really, really sucks.

Post Script:
Comcast, As far as calling 4 days later to set up an appointment to install our internet connection correctly, never mind. Thanks to my son-in-law, he did that--NO thanks to you, Comcast. THIS is why your reputation as the world's WORST company for customer service is so well deserved. 

Things that you should find out BEFORE you rent from ARMI

Top 12 things that you should find out BEFORE you rent from ARMI

         

12.    Do the electrical outlets work?

11.    Where is the electrical breaker box? Will I be paying for another renter's electricity?

10.    How long will it take to reset a breaker (without access to the breaker box)?

9.      Do any of the coaxial cable outlets work (for cable/satellite TV & internet)?

8.      Where is the furnace? Is it in another renter's space?

7.      Is the heat really electric (or is it propane?)? Is the propane tank empty?

6.      Do the clothes washer and dryer actually work?

5.      How do I shut off the water if a pipe breaks?

4.      Are you going to remove the previous renter's half-burned logs from the fireplace before new renters move in?

3.      Why does another renter have 24/7 access to this space? If he has access to mine, why don't I have access to his?

2.      Is removing a dead limb from the ground a violation of the "no trimming" clause in the lease?

1.      Does anyone at ARMI know how to read?

Comcast

Six months.

More hours spent with fruitless calls to Comcast customer service than I can count.

More first-name-only customer service reps than I can count, many of whom barely speak English. 

the result?

nothing, nada, zilch, zip. The problem (poor video signal, "node" problem) persists.

Comcast customer service SOP:

• tell us that it's fixed (even though it's not)
• tell us that they'll fix it (even though they don't)
• point out that there are other channels where the signal is OK (ignoring the fact that the channel that we want to watch is unwatchable because of pixelating video and inaudible sound)
• charge us full price for cable TV when at any given time there's a 90+% chance that the program that we want to watch is unwatchable
• when all else fails, tell us that we can ask for a credit for those times when Comcast didn't provide the service that we pay full price for (#hours/hours in a month x monthly rate)  
• basically, Comcast customer service SOP is to ignore the customer and ignore the problems with its own signal

Do yourself  a favor. Don't do business with Comcast.

comcast

On Sun, Apr 19, 2015 at 4:28 PM, Lapinski, Megan wrote:

Dear Mrs. Koenig,

Thank you for contacting our Executive Customer Relations Team with your questions and concerns. We value your business and would like the opportunity to resolve your issue as quickly as possible.
Please contact me via response to this email or at (410) 931-5208 at your earliest convenience so I can be of assistance.  I look forward to hearing from you.
Reference #: ESL01732109

Sincerely,

Megan Lapinski
Executive Customer Relations
Comcast | Northeast Division
Office: 410-931-5208
Office Hours: Sun-Thurs 9am-5:30pm (EST)




Ray Koenig

Apr 20  

to Megan

One of my many frustrations trying to deal with Comcast's poor TV signal over the past six months is having been passed from person to person (first names only) and not having a written "thread" from beginning to end. At this point I will no longer deal with Comcast by phone--only by email where I have a written record of what I've been told. Also, I will no longer communicate with multiple, first-name-only Comcast employees. I will only deal with one person. Are you that person?




Apr 20  

to me

Good Afternoon Mr. Koenig,

Yes, I am that person that will be working with you to resolve the issues with the services. Is it just the video service you are having trouble with or are you having issues with both services?

Have a great day.

Reference #: ESL01870786

Sincerely,

Megan Lapinski
Executive Customer Relations
Comcast | Northeast Division
Office: 410-931-5208
Office Hours: Sun-Thurs 9am-5:30pm (EST)




Ray Koenig

Apr 20  

to Megan

Primarily TV (although the internet service doesn't seem to be working as well now as it did in the beginning). Over the past 6 months I've learned some things:
1. It's the cable TV signal.
2. The last technician that came to the house said that diagnostics were indicating that there are signal problems with several channels. He said that he checked everything on the property, including inside the house, and it checks out OK. He said that the problem(s) is beyond the limits of this property.
3. There are others in the area that have signal problems. I learned this from a telephone call to customer service when I asked the rep directly. The rep said that there is a "node" problem(s).
What I'm most upset about is that Comcast knew (or should have known) about this problem(s) six months ago when I first began calling. I understand business decisions--"fixing" the problem(s) may cost more than the revenue that comes from the houses that are affected by the poor signal. What I'm upset about is that I've been told everything but that (mostly "we'll fix it" or "it's fixed") for the last six months. What I object to is that Comcast didn't tell me what they knew (or should have known); but, instead charged me full price for a poor cable TV signal. That's fraud.

We can suffer through the poor signal for the next few months before we move. What I want is credit for paying full price for an acceptable TV signal and Comcast delivering a poor signal at full price.





Apr 20  

to me

Good Evening Mr. Koenig,

I will be more than happy to work with you in terms of credit, however, we would want to address the service issues.  I will be reaching out to my technical team to investigate and I will follow up with you as soon as I have more information.

Have a great night.

Sincerely,

Megan Lapinski
Executive Customer Relations
Comcast | Northeast Division
Office: 410-931-5208
Office Hours: Sun-Thurs 9am-5:30pm (EST)

April 26

Good Afternoon Mr. Koenig,

I have spoken to my technical team and there is a damaged piece of fiber in your area. My technical team in anticipating to be able to repair the damage to the fiber this upcoming week, weather depending. I would want to follow up with you to ensure that this resolves your issue. Once the issue is resolved we can work on the credit aspect.

Please let me know if I can be of further assistance.

Sincerely,

Megan Lapinski
Executive Customer Relations
Comcast | Northeast Division
Office: 410-931-5208
Office Hours: Sun-Thurs 9am-5:30pm (EST)



April 27

to Megan

Does anybody at Comcast listen? For more than six months we've had less than an adequate cable TV signal. I've been told many things by Comcast customer service reps--half truths and no truth--I've never been told the whole truth. Each time, a short time later (sometimes within hours), Comcast's rep has said "it's fixed" or asked "is it fixed?". It hasn't been fixed in six months. Since it's not been fixed in six months, why on earth would I say now that it's fixed within days, or even weeks, after Comcast says that it's fixed or asks if it's fixed? I've asked you repeatedly for a credit for the six months that Comcast has provided a poor signal in place of the acceptable signal that we paid for. That's history. You aren't listening. I have nothing else to say to Comcast.

ARMI chickensh_t

From: Koenig 
Date: Sat, Apr 18, 2015 at 7:56 PM
Subject: Your letter dated April 16, 2015
To: ARMIRealty
Cc: Kim@armiva.com, Deanna Duke


ARMI,

Thank you for your letter dated April 16, 2015 regarding Article 14 of the lease. Be assured that we will not trim any trees without the express written permission of the agent/owner.

Did the unnamed person who "brought to our attention that you have trimmed/cut trees" mention that all of the tree branches, limbs, etc. that we removed from the lawn were dead, lying on the ground and interfered with mowing the lawn? Unfortunately, we didn't think it necessary to take photos of the dead limbs, branches, etc. lying on the lawn that prevented us from mowing the lawn underneath them; but, the pile of dead branches, limbs, etc. that we removed to beyond the edge of the lawn is there for your examination. 

FYI, the largest of the dead limbs, branches, etc. that was lying on the ground had been there since the day that we moved in. We mowed around it last fall because neither you, the owner nor your representative showed us the limits of the area that we are responsible for mowing, and it was unclear to us if the lawn under and around the large dead limb was our responsibility to mow. As it became clear to us that the large dead limb is in the area where we are responsible for mowing the lawn, and since we couldn't mow properly under and around it, we removed it a few days ago before mowing the lawn this spring. We regret doing so. In the future, we will mow around fallen limbs, branches. etc.

Ray & Jenny Koenig